How to cancel my order?

You can cancel your order in the Past Orders screen. Click the Main Menu, then MyFelt, then select the details of your order, and click the “Cancel Order” button above (below on Android) the “Save to Drafts” button. You will automatically receive a refund.  It takes 3 business days for your credit card to reflect the refund.   

If you don’t see the “Cancel Order” button, it may be too late if your order has already been sent to print.  Email us immediately at hi@feltapp.com. Someone from our team may be able to grab your order from the stack before USPS picks it up.

If you want to resubmit your card, save your card to your Drafts from the Past Orders screen, or if it was the last card you sent, go back to the main screen with the wooden background and click “Copy Last Card” on the home screen next to the “+” sign.  Alternatively, tap Drafts in the upper right corner and tap on the card to pull it up.  Recreate your envelope and resubmit your order.  

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